From Monday 22^nd July you will need to complete an eConsult if you need a GP appointment. You will do this by clicking a new link on our website. A GP will read your answers the same day and we will contact you to offer a suitable appointment. 

Don't worry, our phone lines are still open from 8:15 to 18:00 if you are struggling to complete your first eConsult.

For further information on the reasons for this change and benefits to all patients, please click here.

Please make sure you keep us up to date with your contact details so that the Clinician is able to call you. Please note that only one problem may be discussed in an appointment

As well as face to face appointments, the doctors can still be consulted for advice on the telephone. Please ask for a telephone appointment when you complete your eConsult. You will be given an appointment time and the doctor will ring you back at approximately that time.

Please note that appointments with the doctor/nurse are 10 minute appointments. Please bear this in mind should you have more than one problem to discuss. 

Ring the Health Centre (01484 430386) and ask for advice. If a friend has to ring for you, they need details of your problem.

The doctor will decide whether a visit is necessary.

Please ring before 10:30 a.m. whenever possible.

Please note patients are expected to attend the surgery in all but exceptional circumstances. This offers better and more prompt facilities for assessment, treatment, observation and review.

Our practice is committed to providing a safe, comfortable enviroment where patients and staff can be confident that best practice is being followed at all times and they safety of everyone is of paramount importance. 

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy. 

If you wish to have a member of the practice staff present during your consultation please mention this to our reception staff when booking your appointment, or to the doctor at your consultation, and it will be arranged.

Since 2016 the practice has welcomed medical students to the team. This means students are with us on Tuesdays and Thursdays and sit in on some clinics.

They will be learning how to take detailed histories from a patient in order to make a diagnosis. If you do not wish for medical students to be present during your consultation please let reception know. 

If you require an extension to your academic deadlines due to your circumstances you may be required to gather supporting evidence.  You will need to submit an electronic request via the MyDetails link within your Student Hub and follow the prompts.  If you are unsure how to do this you will need to see your tutor, School Office or the Students’ Union Advice Centre.  You will be informed on completion of your request as to whether you are required to gather medical evidence.

If you require “a letter due to extenuating circumstances” due to a missed deadline (i.e. a request for an extension was not submitted or approved) or where you could not sit an exam or had to leave an exam due to illness you will need to see a GP and request evidence to support this.  Please note fees may apply for any letter/evidence provided by your GP/health practitioner.

You may require a letter/evidence for a CAB (Course Assessment Board) Appeal.  A CAB Appeal is needed when you wish to query the marks or degree classification you have received.  You must follow the guidance offered to you by the University under this procedure.  This procedure requires more robust medical evidence therefore you will need to book an appointment with a GP/health practitioner to discuss this further.  Please note fees may apply for any letter/evidence provided by your GP/health practitioner.

If you are unsure which medical certificate you require please speak to the Reception staff, your tutor or the Students’ Union Advice Centre who will be able to help you further.

If you require a letter for Disability Services in order for support to be put in place for your studies, please speak to the Reception Team at the practice.  This evidence can either be:-

A letter which confirms your diagnosis, confirms how long you have been or are likely to be affected by the disability or condition and the impact this has on your day to day life.

 A disabled Students’ Allowance (DSA) Disability Evidence Form which you can ask your GP or health practitioner to complete.  The forms are available from this link http://media.slc.co.uk/sfe/nysf/sfe_dsa_disability_evidence_form.pdf or from the  Wellbeing Disability Services Help Desk in Student Central.

This evidence can apply to a range of disabilities including medical conditions such as Diabetes or Epilepsy, specific learning difficulties such as AHDH, mental health issues physical or mobility disabilities, hearing impairments, visual impairments or social communication difficulties such as Autistic Spectrum.

It is important that you Cancel your appointment if you are unable to attend your, this will allow that appointment to be offered to another patient. You can do this via your online account/ Patient App or by answering your text appointment reminder.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.