Accessible Information Standard
The Accessible Information Standard aims to ensure that patients who have a disability, impairment or sensory loss have access to information they can understand and the communication support they may need. The Standard applies to service providers across the NHS and adult social care system. As organisations that provide NHS services, GP practices are required by law to follow the Standard under Section 250 of the Health and Social Care Act 2012.
There are five key requirements of the Standard and as a Practice we will;
1. We will ask patients and carers if they have any information or communication needs, and find out how to meet their needs.
2. Record those needs in a set way.
3. Highlight or flag the patient’s medical records, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.
4. Share information about a person’s needs with other NHS and adult social care providers, when we have consent or permission to do so.
5. Make sure that people receive information in an accessible way and communication support if they need it wherever we possibly can do.
Information leaflets for patients including easy read can be viewed below:
Accessible information for patients - easy read
Accessible information link to UK sign language:
Accessible information audio link:
Our patient information leaflet showing the services we offer is available in Braille.
Some members of staff can communicate in simple sign language if required.
We have a hearing loop in our Reception area.
Please complete our patient communication needs form detailing your communication requirements. Once completed please hand the form to any of our reception team. Alternatively, you can collect a form when you are next in the surgery.
GP2GP - Transferring Your Electronic Health Record
Your GP Practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP. Click here for more information.
Blood & Organ Donation Register
If you would like to register for the blood and organ donation register please visit the following website www.nhsbt.nhs.uk.
Accountable Named GP
Please note that all patients are allocated a named GP, upon registration, who is responsible for the patients’ overall care at the practice. Patients are able to contact the health centre if they wish to know who their named GP is. If they have a preference as to which GP it is, the health centre will try to make reasonable efforts to accommodate the request.
Change Of Personal Details
Have you recently changed your address? Have you changed your telephone number?
If so, please inform us immediately! Either by calling the health centre on 01484 430386 or by completing a contact details form (which can be found on the bottom of the homepage).
Please ensure that this information is kept up-to date as we may need to contact you urgently.
New Data Privacy Law
A new data privacy law (GDPR) was introduced in the UK in May 2018. As a result, the Business Services Authority has published a new privacy notice to make it easier for you to find out how they use and protect your prescription information.
Please click on the link below for further information.